Frequently Asked Questions
1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping and free returns on all orders over €30.
For orders under €30, a standard shipping fee applies and will be shown at checkout.
All prices displayed on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email with your tracking number and link.
You can follow your shipment in real time until it arrives.
4. What payment methods do you accept?
Serelvanta accepts secure payments via:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through secure payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@serelvanta.com.
Changes are only possible before the order is shipped.
Once dispatched, the order cannot be canceled but can still be returned after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
To initiate a return, email us at contact@serelvanta.com with:
- Your order number
- A short explanation
We will provide the return instructions and address.
Refunds are processed within 5–10 business days after receiving the returned item.
8. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Send clear photos to contact@serelvanta.com, and we will arrange:
- A free replacement, or
- A full refund
9. Do you offer exchanges?
We do not offer direct exchanges.
To receive a different item, return the original product and place a new order.
10. Are Serelvanta products covered by a warranty?
Yes, all Serelvanta products include a 30-day quality warranty covering manufacturing defects or issues upon arrival.
If you experience any issues, contact us and we will assist you.
11. Do you ship outside Germany and France?
Yes, we ship to most EU countries.
If you are outside the EU, please contact us at contact@serelvanta.com to check availability.
12. How can I contact customer support?
Our support team is available 24/7.
For any questions or assistance, contact us anytime at contact@serelvanta.com.